CASEVIO / SUPPORT
A little help, right when you need it.
Questions about Casevio? We are here to help.
Include your device model, iOS/iPadOS version, Casevio version and steps to reproduce the issue. Please do not send patient names, identifiable photos or medical records.
How do I back up my cases?
Open Settings → Backup, then save a backup file to a location in Files. For iCloud Drive or Google Drive, enable the provider in the Files app first. Confirm its upload status there.
Does backup synchronize my devices?
No. Backup saves a file. Restore it on the destination device when needed. Pro scheduled backups run when the app opens or returns to the foreground after the selected interval.
How do I manage a subscription?
Once subscriptions are available, purchases use your Apple Account. Manage or cancel in device Settings → your name → Subscriptions. Use Restore Purchases in Casevio with the purchasing Apple Account.
What if I delete a case?
Check the Trash for recoverable items. Emptying Trash permanently removes those items from the active library. Previously exported files and backups must be managed separately.
Is Casevio a diagnostic service?
Casevio is a documentation and presentation tool for healthcare professionals. It does not provide diagnoses, treatment recommendations or medical advice.