CASEVIO / PRIVACY
Privacy policy
Updated October 10, 2026. This policy describes the current Casevio app and this website.
1. Who operates Casevio
Casevio is provided by its independent developer (Casevio developer). For privacy questions or requests, contact bjqseoowra@gmail.com.
2. Clinical data stays in your workspace
Case names, clinical notes, dates, folders, photos and photo adjustments are stored in the app’s local storage. The current app does not require a Casevio account and does not upload your case library to a developer-operated server. We do not sell case data or use it for advertising or AI training.
3. Permissions you control
Camera access lets you take photos. The system photo picker imports photos you select, and photo-library permission may be requested when saving an image. Files access lets you select backup and export destinations. Optional keyboard dictation is provided by Apple and follows your device settings and Apple’s policies.
4. Backups, exports and cloud providers
When you export, share or back up, the selected data goes to your chosen destination or recipient. Backups may include cases, photos and recoverable Trash items. You can enable password encryption for backups; restoring an encrypted backup requires its password, which the developer cannot recover for you. Older or unencrypted backups are not automatically encrypted, and this setting does not encrypt PDF, PPT or comparison-image exports. iCloud Drive and Google Drive are handled by the providers you enable in Files, under their terms and privacy policies. This is file backup, not live device synchronisation. Device-level backups may also include app data according to your Apple settings.
5. Apple subscriptions
When enabled, Apple processes subscription purchases, payment, renewal and refunds. Casevio uses StoreKit transaction and entitlement information to unlock Pro. We do not receive your payment-card details. The current app has no separate developer-operated subscription-account server.
6. Retention and deletion
Your library remains on your device until you delete it. Deleted items may remain in Trash until permanently removed. The app also keeps local recovery copies; exports, restore-safety copies, device backups and cloud backups can remain after you delete an item. Manage these copies separately in their storage locations. Deleting the app removes its local app container; it does not delete exports, cloud backups or cancel an Apple subscription. We cannot remotely retrieve or delete a library held only on your device.
7. Support and website data
If you email us, we receive the message, address and attachments you provide and use them to respond and resolve the request. Support correspondence is kept as needed to handle the issue or meet applicable obligations; you may request deletion. Do not send identifiable patient information. This website is hosted by Cloudflare, which processes request information such as IP address, browser details and timestamps to deliver and protect the site. We have not added advertising trackers or analytics scripts.
8. Your choices and professional responsibilities
You can manage permissions in device settings, choose where to save or share data, delete local records and contact us about support correspondence. Use Casevio only with appropriate authorization for the clinical data you enter, and check exports and redactions before sharing. No blanket regulatory-compliance certification is asserted by this policy.
9. Changes and contact
We will update this page and its effective date when data practices change. Contact bjqseoowra@gmail.com for privacy questions. Casevio is intended for healthcare professionals, not for children’s independent use.
10. In-app support reports
When you submit a report, the text you enter, optional reply email, App version and device/system version are sent over HTTPS to our Cloudflare-hosted support database. Case files and photos are not attached automatically. Reports are used for troubleshooting and replying to you. Do not include patient information or payment credentials. Contact us with your report ID to request deletion.